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General Policies and Terms and Conditions

Return Policy

CCTV.Net will only accept return on sold merchandise with approval from the CCTV.net Sales department. The following conditions apply:

  • Before sending any merchandise back to CCTV.net, you must obtain a Returns Authorization.
  • Returns without prior authorization will be refused.
  • RMA numbers are good for 30 days from the date of issue.
  • After 30 days, the RA is invalid and the merchandise will be billed at full invoice price.
  • All returns must be made within 30 days of the original invoice date.
  • Absolutely no returns for credit or replacement after 30 days from the original invoice date.
  • Equipment must be returned in original packaging and in like new condition.
  • All returned merchandise is subject to a minimum 15% restocking fee, depending on the condition of the merchandise, upon inspection by our RA department.
  • If upon arrival at our factory, the returned merchandise is not in its original packaging, a $50.00 repacking fee will be charged.

For additional RMA info please check Manufacturer's Return Policy.: